Complaints & Appeals
We value your feedback. Our complaints and appeals process means that if you are unhappy with our service or a certification decision, we handle it fairly, impartially and confidentially.
Fair Handling for Everyone
Impartial
Complaints and appeals are reviewed by people who were not involved in the original activity or decision.
Confidential
Your information is handled confidentially and used only to resolve the matter.
Timely
We acknowledge your submission and keep you informed of progress until it is resolved.
Complaint or Appeal?
Complaint
An expression of dissatisfaction about our services, staff, a certified client, or the conduct of an audit, inspection, test or training course.
Appeal
A formal request to reconsider a decision we have made, such as a certification, suspension, withdrawal or assessment result.
How We Handle Your Submission
Submit
Send your complaint or appeal with supporting details.
Acknowledge
We confirm receipt and log your submission.
Investigate
An impartial person reviews the facts and evidence.
Decide
A decision is made by someone not involved in the original matter.
Respond & close
We inform you of the outcome and any actions taken.
Complaints & Appeals Form
Use this form to raise a complaint or appeal. Please include any reference numbers and supporting documents (you can attach them in the email that opens).
- Include dates, names and reference numbers
- Attach photos, reports or documents
- Tell us the outcome you are seeking
You can also email info@sra-int.com.
Complaints & Appeals Form
Please provide as much detail as possible.